IT Support Specialist II

$41,454 - $61,256/Yr

Nevada National Security Site - North Las Vegas, NV

Full-time - Mid Level

North Las Vegas, NV

About the position

The IT Support Specialist II position at the Nevada National Security Site involves providing Tier 2 support for IT-related issues, particularly focusing on hardware, software, and network installations. The role requires troubleshooting elevated issues, supporting MacOS, and ensuring customer satisfaction through effective problem resolution and communication.

Responsibilities

• Provide support for hardware, software, or network installation, including installing and upgrading hardware and software.
• Disassemble equipment for relocation as needed.
• Serve as a single point of contact for clients to report equipment and software malfunctions.
• Perform client call backs to ensure issues are resolved.
• Conduct customer satisfaction surveys to gauge service effectiveness.
• Analyze and resolve technical problems reported by users.
• Assist users in running management applications and systems effectively.
• Monitor the operation of computer hardware or software to ensure optimal performance.
• Develop or modify processes and procedures to solve complex operating system problems.
• Diagnose printer-related issues and provide solutions.
• Perform computer imaging, with a preference for SCCM experience.
• Assist Tier I personnel in solving technical problems and investigate elevated issues.
• Provide specialty support for Active Directory, Group Policy Objects, Windows 10, Mac Operating Systems, and Microsoft Office Suite.
• Communicate with vendors regarding technical issues and solutions.
• Perform other duties as assigned by management.

Requirements

• Experience in providing Tier 2 IT support.
• Proficiency in MacOS and Windows operating systems.
• Knowledge of Active Directory and Group Policy Objects.
• Experience with Microsoft Office Suite and Microsoft Outlook setup.
• Strong problem-solving skills and ability to analyze technical issues.
• Excellent communication skills for client interaction and vendor communication.

Nice-to-haves

• Experience with SCCM for computer imaging.
• Familiarity with customer satisfaction survey processes.

Benefits

• Competitive hourly wage between $22.14 and $33.21.
• Cost of living adjustment support for relocation.