Southwest Power Pool - Little Rock, AR
posted 2 months ago
Full-time - Entry Level
Remote - Little Rock, AR
Utilities
About the position
The IT Support Specialist II at Southwest Power Pool (SPP) plays a crucial role in providing intermediate-level technical support to ensure the smooth operation of desktop computers, virtual machines, and applications. This position involves troubleshooting, user access management, ticket management, and contributing to automation initiatives, all while fostering a collaborative work environment.
Responsibilities
- Install, diagnose, repair, maintain, and upgrade desktop and laptop computers, virtual machines, and essential software.
- Tackle issues with digital certificates and peripherals, including multi-function devices and some audio/visual equipment.
- Provision logical and physical access for end users, ensuring a seamless experience for our team.
- Master the internal ticketing system by opening, updating, and closing tickets, while communicating effectively with customers.
- Learn the functions and roles of the Service Desk and assist with completing access forms and related tasks.
- Get involved with Office 365 administration, including managing Teams and InTune.
- Contribute to automation efforts aimed at reducing manual tasks and streamlining processes.
Requirements
- Bachelor's degree in an Information Technology related field, or equivalent experience.
- Three (3) plus years of infrastructure support experience is required.
- Two (2) plus years of experience in Provisioning, De-Provisioning access.
- Experience in Identity and Access Management, including requirements, design, implementation, deployment, and operations.
- Excellent customer service skills.
- Strong understanding of Active Directory, security groups, etc.
- Strong understanding of operating systems, applications, networks, and hardware.
- Lifecycle Management, Identity & Role Lifecycle Management, and customer-focused IAM implementations.
- The ability to acquire job specific skills and certifications through formal and on-the-job training.
- Basic Knowledge of VDI Infrastructure.
- Provide advanced network support, hardware break-fix, anti-virus deployment, spyware removal and software application support.
- Understanding of and compliance with SPP Policies and Procedures.
- Technical certification as approved by the supervisor of the IT Support Services team, or the ability to secure such certification within six months of employment.
Nice-to-haves
- Intermediate knowledge of PC architecture, support, and troubleshooting is desired.
- Intermediate Information technology related certifications.
- Automation knowledge including batch file and basic scripting.
Benefits
- 401(k)
- 401(k) matching
- Disability insurance
- Health insurance
- Life insurance
- On-the-job training
- Relocation assistance
