Unclassified - Jacksonville, FL
posted 4 months ago
The IT Support Specialist (Infrastructure Technician) position at ASM Global Jacksonville is a full-time, hourly role that reports to the Technology Services Manager. This position is crucial for maintaining and installing various telecommunications and low voltage infrastructure systems, including UTP, STP, coaxial, and fiber optic cables. The specialist will be responsible for providing essential information for the purchase of maintenance equipment, responding to both routine and emergency calls, and making necessary repairs to ensure the smooth operation of IT systems. In addition to installation and maintenance, the role involves monitoring system efficiencies and recommending solutions for improvements. The IT Support Specialist will assist in overseeing contractors, provide event-related maintenance and support, and conduct regular inspections to ensure compliance with safety and health standards. The position requires a proactive approach to managing work orders and equipment using the Computerized Maintenance Management System (CMMS). The ideal candidate will possess strong organizational skills, attention to detail, and the ability to work independently with minimal supervision. Excellent customer service skills are essential, as the role involves frequent interaction with customers, vendors, and visitors. The position also requires a valid driver's license and the ability to maintain OSHA certifications for operating forklifts and personnel lifts. Overall, this role is vital for ensuring that the IT infrastructure operates efficiently and effectively, supporting the various events and activities hosted by ASM Global Jacksonville.