Legence - McLean, VA
posted 2 months ago
Full-time - Entry Level
McLean, VA
About the position
The IT Support Specialist at Legence serves as the first line of support for all IT-related incidents and service requests within the organization. This role is crucial in ensuring that service levels and customer satisfaction are met while providing assistance to staff in a dynamic and fast-paced environment. The specialist will be responsible for logging incidents, resolving support requests, and maintaining a high standard of customer service across various communication channels.
Responsibilities
- Provide first line support for all IT-related incidents and service requests.
- Log incidents and service requests accurately in the IT service desk system (ServiceNow).
- Assist users with hardware issues, including printers, scanners, and other peripherals.
- Maintain, update, inventory, and troubleshoot approximately 300 devices, including servers and mobile devices.
- Diagnose and resolve software and hardware incidents across various applications.
- Take ownership of issues and perform problem analysis to implement fixes.
- Install and configure new IT equipment and manage asset lifecycle.
- Create temporary user accounts and reset passwords while ensuring data security.
- Maintain excellent customer service and communication with technical and non-technical staff.
- Attend internal training to stay updated on technology and internal processes.
Requirements
- Associate's degree in Information Technology or equivalent experience.
- 2+ years of experience in the information technology field, particularly in PC and mobile device support.
- Experience with Dell desktops and laptops, Microsoft Active Directory, Azure, O365, Teams, Office, Exchange Online, and SharePoint.
- Strong communication skills, both verbal and written.
Nice-to-haves
- Experience with mobile device encryption implementation and management.
- Experience with IP security cameras and video recording servers.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- AD&D insurance
- Employee assistance program
- Paid holidays
- Paid vacation
- Sick leave
- 401(k) retirement savings plan
- Company-paid long-term disability insurance
