IT Support Specialist Level 1

$49,920 - $74,880/Yr

Primus.Agency - Algona, WA

Full-time - Entry Level

Algona, WA

10,001+ employees

Ambulatory Health Care Services

About the position

The IT Support Specialist Level 1 is responsible for providing technical support for computers and associated networks within the organization. This role involves installing, troubleshooting, servicing, and repairing personal computers, related software, printers, and network connections. The specialist will work closely with the IT Manager on various projects and ensure effective user support and system security.

Responsibilities

• Work closely with the IT Manager on projects
• Provide personal computer, hardware, and software support
• Install, service, and install software
• Perform minor printer troubleshooting
• Connect personal computers and terminals to existing data networks
• Instruct users in the use of personal computers and networks
• May be assigned to work on special projects
• Patch systems in support of cyber security
• Travel between different PCC sites as required
• Perform other duties as assigned

Requirements

• 1 to 2 years of experience in a related field
• BA or BS in Computer Science or equivalent work experience
• Proficiency in Microsoft Office 365
• Experience with Microsoft Software Center / SCCM deployments
• Familiarity with Microsoft Teams
• Knowledge of Windows 10/11 OS
• Experience with MS Windows Active Directory administration
• Some hardware troubleshooting experience
• Strong troubleshooting and creative problem-solving skills
• Ability to deliver customer service to users with varying levels of computer knowledge
• Motivated self-starter with the ability to take direction well
• Strong communication skills, both written and oral
• Customer service-oriented mindset

Benefits

• Eligible for the Company's Quarterly Cash Bonus Plan
• 120 hours paid time off annually
• 10 paid holidays
• Medical, dental, vision, and basic life insurance coverage
• Eligibility to enroll in the Company's 401(k) plan