IT Support Specialist (Level 2) MSP

$50,000 - $50,000/Yr

Advanced Tech - Sioux Falls, SD

Full-time - Entry Level

Sioux Falls, SD

Professional, Scientific, and Technical Services

About the position

Advanced Tech Inc. is a managed IT service provider that helps companies with high-caliber IT support and expertise. From single systems to servers and infrastructure needs, Advanced Tech Inc. helps businesses run efficiently and securely. We are a Sioux Falls based company who consults with businesses and consumers to show them better ways to manage their IT systems, and we have been providing managed services to Sioux Falls and the surrounding area for 22 years. If you're a team player and enjoy working in a fast-paced environment, and are an analytical thinker, Advanced Tech Inc. may have the perfect opportunity for you. Competitive pay depending on experience! Full benefits package available! An ideal candidate will be able to manage client networks, troubleshoot and resolve issues, and complete projects, remotely, on the phone, bench, and onsite.

Responsibilities

• Function as a primary point of contact and communication with the customer from the assignment of the ticket to successful resolution of the issue, including scheduling work and keeping the customer aware of work status and solution progress.
• Provide remote and onsite technical support to our clients.
• Diagnose, research, and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN connectivity, server, and other network devices/peripherals, both remotely and onsite.
• Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, printers, scanners, and miscellaneous devices.
• Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities, and documenting solutions.
• Responsible for meeting Client Service SLA goals.
• Experience troubleshooting Active Directory/GPO, TCP/IP networks, and common PC and Mac applications/operating systems.
• Experience working with WANs, LANs, TCP/IP, VLANs, Firewalls, Routers, and Switches.
• Experience with Help Desk issue tracking systems for the assignment, delegation, and/or resolution of end-user issues.
• Experience using centralized management tools for disk imaging, installing software packages, patching, and monitoring IT systems.
• Ability to maintain professional communication skills.
• Ability to multi-task, work under pressure, and handle interruptions.
• Ability to communicate effectively and interact with diverse personalities.
• Self-motivated; dependable; passionate about technology; Solutions-oriented.
• Enthusiasm for working in a team environment and a desire to help our customers grow their businesses by serving their IT needs.
• Strong customer service-focused attitude.

Requirements

• Degree in IT or related technical field preferred (CompTIA A+/ Network+)
• 2 years of IT-related technical experience, or call center experience.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Holiday Pay
• Sales Bonuses