IT Support Specialist Level 2 Temporary (3-6months)

$58,240 - $72,800/Yr

Zonberation Group - New York, NY

Full-time - Entry Level

New York, NY

Real Estate

About the position

The IT Support Specialist Level 2 position is a temporary role based in New York, NY, with an expected duration of 3 to 6 months. This role is crucial for ensuring the smooth operation of IT services within the organization. The specialist will be responsible for installing new hardware and equipment, which includes laptops, mobile devices, monitors, network equipment, and audio/video equipment. Additionally, the role involves installing operating systems and initializing configurations to ensure that all devices are ready for use. The specialist will manage various electronic devices, which includes inspecting, updating records, cleaning, and repairing equipment as necessary. Preparing equipment for shipment and receiving is also a key responsibility, along with inspecting hardware before delivery to ensure it meets quality standards. The IT Support Specialist will be expected to complete initial diagnoses of issues and progress all incidents in a timely manner, adhering to customer service level agreements (SLAs). This includes addressing IT inquiries, requests, and incidents through a ticketing system. Furthermore, the specialist will provide reports on a scheduled basis or upon request, which will include management summaries, key performance indicators (KPIs), and detailed performance reports. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery.

Responsibilities

• Install new hardware and equipment, including laptops, mobile devices, monitors, network equipment, and audio/video equipment.
• Install operating systems and initialize initial configurations.
• Manage laptops, mobile devices, and other electronic equipment, including device inspection, record updating, cleaning, and repairing.
• Prepare equipment and hardware for shipment and receiving.
• Inspect and check hardware and equipment before delivery to ensure consistency.
• Complete initial diagnoses and progress all issues in a timely manner to meet customer SLAs, resolving incidents wherever possible.
• Address IT inquiries, requests, and incidents through a ticketing system.
• Provide reports on an agreed schedule or upon request, including management summaries, KPIs, and detailed performance reports.

Requirements

• Computer Technology related degree with 2-4 years of relevant working experience and strong learning ability.
• Working knowledge of Windows & MacOS, iOS & Android, ticketing systems, application, networking, and video conference technologies.
• Ability to record information and data accurately.
• Understanding of common IT hardware equipment and software systems; MCSE/MCITP and ITIL certificates are ideal.
• Strong multi-tasking and time management skills.
• Effective verbal and written communication skills; fluency in English and Mandarin is preferred.
• Ability to perform operations in strict accordance with requirements, ensuring no errors or leaks.
• Valid driver's license and ability to drive.