Teleperformance - Brownsville, TX
posted 5 months ago
As a Technical Support Representative at Teleperformance, you will play a crucial role in delivering exceptional customer service and technical assistance to clients utilizing high-speed internet services. This position is based on-site at our Brownsville, Texas location, where you will be the first point of contact for customers seeking help with their internet connectivity and performance issues. Your responsibilities will include troubleshooting a variety of technical problems, providing solutions in a fast-paced environment, and ensuring that customer inquiries are handled efficiently and effectively. In this role, you will be expected to demonstrate advanced product knowledge and possess the ability to resolve customer issues on the first call whenever possible. You will manage a trouble ticket system for user issues, including data network and operating system problems, while maintaining a patient, courteous, and friendly demeanor at all times. Your ability to navigate Windows operating systems and your logical problem-solving skills will be essential in addressing and solving technical problems promptly. You will also be responsible for adhering to work schedules and supporting management directives while following all Teleperformance policies. At Teleperformance, we believe in fostering a supportive and inclusive work environment where employees feel valued and inspired. We are committed to providing a workplace conducive to happiness and a healthy work-life balance, which in turn enhances productivity and creativity. As you grow in this role, you will have the opportunity to interact with diverse individuals and contribute to a culture of inclusion and diversity, where everyone feels welcome and valued.