EMCOR Group - Ashburn, VA
posted 5 months ago
The IT Support Specialist at Poole and Kent Corporation plays a crucial role in supporting the IT Manager and ensuring the smooth operation of IT functions within the organization. This position is essential for maintaining the day-to-day IT operations, which include providing technical support for various hardware and software systems, managing inventory, and ensuring compliance with corporate standard operating procedures (SOPs). The specialist will be responsible for troubleshooting and resolving issues related to computers, printers, and mobile devices, as well as managing antivirus and patch updates for both computer and server operating systems. Additionally, the role involves providing end-user help desk support and managing mobile devices, which requires a valid driver's license and reliable transportation for occasional travel to local sites. The ideal candidate will possess a strong commitment to customer service and demonstrate exceptional organizational skills. They will be expected to have expertise in computer software and hardware maintenance, along with experience in diagnosing and repairing PC hardware and performing basic network troubleshooting. The role requires a self-motivated individual with a keen attention to detail and the ability to communicate effectively with a diverse range of team members. The IT Support Specialist will also be responsible for ensuring that all IT-related tasks are completed efficiently and in alignment with the company's objectives and values.