IT Support Specialist- ONSITE

About the position

Founded in 2008 DMA Industries, LLC (DMA) has quickly grown to become a trusted supplier to the North American Automotive Parts Aftermarket. DMA has a dynamic, performance-driven work culture that embodies the entrepreneurial spirit, teamwork, collaboration, and an unwavering standard of ethics. The IT Support Specialist is responsible for performing a variety of complex professional and technical duties related to the installation and maintenance of the DMA’s computer network and communications hardware and software systems, including network and application servers, routers, LAN, phone systems, label printers, scanners, in addition to mainframe and PC workstations in our Tabor City facilities. The IT Support Specialist will support custom Warehouse Management System (WMS) and ERP, as well as support other general IT project assignments as required. IT Support Specialist is responsible for providing user support and guidance/training on the equipment use.

Responsibilities

• Identify user needs and work to find efficient options and IT solutions.
• Provide technical support for both hardware and software issues our users encounter.
• Manage the configuration and operation of client-based computer operating systems.
• Monitor the system daily and respond immediately to security or usability concerns.
• Respond to and resolve help desk requests.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes.
• Install and test computer-related equipment.
• Ensure design of network/systems allow for all components to work properly together.
• Ensure network connectivity, throughout the company's LAN/WAN infrastructure, is on par with technical considerations.
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Perform network address assignment.
• Assign routing protocols and routing table configuration.
• Assign configuration of authentication and authorization of directory services.
• Analyze and isolate issues through root cause analysis.
• Continually monitor network systems and make recommendations for future upgrades based on company needs.
• Document, and communicate any observed violations of the company’s policies on appropriate use of the internet and/or third-party unapproved software applications on company equipment.
• Ensure companywide systems and data backups are in place and properly functioning.
• Administer desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers, as well as printers.
• Schedule and perform regular maintenance of desktop computers, printers, routers, switches, label printers, scanners and phones.
• Maintain a current asset list for all installed and/or issued technology and equipment by department and individual.

Requirements

• Proficient level knowledge of Microsoft Office Suite including Excel, Word and Access.
• Experience presenting technical data and information to non-technical users.
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).
• Understanding of security and data integrity controls and protocols.
• Excellent communication skills.
• Logic based problem analysis and problem-solving skills.
• Attention to detail and accuracy with memory skills capable of recalling details of past events or conversations with vendors and/or customers.
• Adaptability and capability to multi-task.
• Self-starter capable of self-direction.
• Excellent interpersonal skills.
• Strong documentation skills.
• Active listening skills.
• Stress tolerance level high with ability to stay calm during tense situations.
• Patience.