IT Support Specialist (Onsite)

$65,000 - $75,000/Yr

Ember Lab - Orange, CA

Full-time

Orange, CA

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist at Ember Lab is responsible for managing day-to-day IT operations, ensuring that all technological systems function smoothly across the organization. This role involves troubleshooting hardware, software, and networking issues, setting up IT systems for new hires, and collaborating with external IT teams to maintain server and network performance. The specialist will also create documentation, perform routine updates, and implement security measures to protect company data.

Responsibilities

• Address and resolve hardware, software, and networking issues for employees across all departments.
• Set up and configure IT systems, including workstations, laptops, software, and network access for new hires.
• Work with the External IT team to maintain the company's servers, network, and office hardware, ensuring uptime and performance.
• Create process documentation on internal systems, software configuration and SOP to support local and remote development teams.
• Perform routine updates, patches, and security checks to maintain system integrity.
• Implement and manage firewalls, antivirus software, and data protection protocols to safeguard company information.
• Offer support and guidance to employees on new software, equipment usage, and best IT practices.
• Maintain accurate records of IT assets, user accounts, and system configurations.

Requirements

• Bachelor's degree in IT, Computer Science, or a related field.
• 3-5 years of experience in IT support, with strong onsite troubleshooting skills.
• Familiarity with networking protocols, server management, and cybersecurity practices.
• Familiarity with deployment and configuration of Perforce, UE5, Maya and Adobe Creative Cloud.
• Strong communication and customer service skills.
• Ability to work independently and solve problems efficiently.

Nice-to-haves

• Certifications such as CompTIA A+, Network+, or similar.