Florida State University - Tallahassee, FL
posted 14 days ago
Tallahassee, FL
Educational Services
About the position
This position is responsible for providing technical support for department computers, printers, and classroom technology. The successful candidate will possess excellent verbal and written communication skills, and will be committed to service excellence, while able to maintain a productive, ethical work environment.
Responsibilities
- Knowledge and strong troubleshooting skills with PC hardware, Windows and macOS operating systems, and various software packages and services including, but not limited to, Microsoft Office, OneDrive, SharePoint, Adobe Acrobat and Creative Cloud Suite, modern web browsers, SPSS, and MATLAB.
- Basic networking knowledge and troubleshooting skills.
- Knowledge and troubleshooting skills with classroom audio/visual and lectern equipment.
- Knowledge of Microsoft Active Directory and Group Policy.
- Responsible for hardware and software procurement, hardware/software inventory management, and lifecycle planning and replacement.
- Monitors the help desk ticketing system and works with the Technical Support Analyst to resolve incoming issues and requests.
- Strong written and oral communication skills.
- Must be able to work independently but also collaborate with IT team members, faculty, staff, and students.
Requirements
- Bachelor's degree; or a high school diploma or equivalent and four years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)
Nice-to-haves
- An individual who is flexible, adapts easily to the needs of multiple stakeholders communicates effectively, is detail-oriented, enjoys problem-solving, and can organize tasks and meet deadlines.
- Enjoy seeing projects through to completion.
Benefits
- FSU offers a robust Total Rewards package including Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
