IT Support Specialist (Supplyframe)

$80,000 - $85,000/Yr

Siemens - Pasadena, CA

Full-time - Mid Level

Pasadena, CA

Machinery Manufacturing

About the position

The IT Support Specialist position at Supplyframe, a Siemens company, is designed for an experienced mid-level professional who will provide essential IT support to a globally distributed corporate workforce. This role focuses on supporting Apple computers and applications, managing employee accounts, and ensuring connectivity and security for mobile devices. The position offers opportunities for personal and professional growth in a supportive environment.

Responsibilities

• Provide day-to-day field support for IT needs of a globally distributed corporate workforce.
• Support Apple laptops/devices and applications.
• Manage employee accounts for a wide array of applications.
• Oversee mobile device management, inventory, and security.
• Assist with connectivity requirements for the global workforce.
• Be on call to troubleshoot and resolve IT/network-related incidents.
• Support the growing IT needs of the company.

Requirements

• A degree is preferred and/or at least 2 years of relevant experience required.
• Extensive Apple IT expertise (certifications, experience or working at Apple).
• Administrator level experience with Microsoft Office 365 and Teams.
• Administrator level experience working with Google Workspaces.
• Experience with Jamf or comparable mobile device management tools.
• CompTIA network+, JNCIA, CCNA or any comparable network certifications/experience.
• Strong communication and interpersonal skills.

Nice-to-haves

• Passionate about technology and learning new skills.
• Demonstrate leadership and self-starter abilities.
• Creative problem-solving skills.

Benefits

• 100% coverage of Health, Dental & Vision premiums for employees; 80% for family.
• 17 days of PTO for the first 5 years of employment.
• Up to 10 company paid holidays.
• Comprehensive learning and developmental resources.