IT Support Specialist (Temporary)

$72,800 - $99,840/Yr

Atomic - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

As an IT Support Specialist at Atomic, you will play a crucial role in assisting the IT Team Lead across the organization and its portfolio companies. This temporary position focuses on providing desktop support, managing onboarding and offboarding processes, troubleshooting devices, and coordinating with service providers. The role is essential for ensuring the smooth operation of IT services and support within the company, contributing to a positive user experience.

Responsibilities

• Manage Helpdesk support requests through the ticketing system.
• Assist in the new hire onboarding process: equipment deploys, account creation, imaging, setup, and training.
• Coordinate with service providers, vendors, and MSPs to drive issue resolution.
• Procure, configure, and distribute laptops, desktops, and wireless devices.
• Assist in creating and maintaining documentation on Helpdesk policies and user support.
• Assist with A/V setups and troubleshooting for company all hands meetings.
• Equipment and software inventory and asset tracking.
• Collaborate with the office team to ensure availability and reliability of all office technology.
• Support onsite team members with technical issues.

Requirements

• 1-3 years Helpdesk experience in an Enterprise IT environment.
• Experience with Google, Apple, and Microsoft products in an Enterprise environment; Knowledge of Mac is a must.
• Experience with IT Ticketing systems such as Freshdesk, Zendesk, ManageEngine or similar is required.
• Experience with conferencing, collaboration, and communication software along with other cloud-based applications including, Zoom, Google Meets, Slack, Dropbox.
• Excitement for problem-solving balanced with building empathy for the user.
• A sense of urgency and a commitment to timely completion of projects.
• Attention to detail along with a commitment to quality and confidentiality.
• A desire to help out Atomic and the Portfolio teams and an eagerness to learn and gain experience in various aspects of IT.
• Foundational knowledge of JAMF or other MDM platform is required.
• Outstanding and effective interpersonal, communication and leadership skills.

Nice-to-haves

• Relevant Certifications a plus (specific hardware, helpdesk frameworks, incident handling, etc).

Benefits

• Hourly pay range of $35 - $48 per hour.
• Opportunity to gain experience in various aspects of IT.
• Work in a diverse and inclusive environment.