IT Support Specialist

$55,744 - $68,224/Yr

Tmi Systems Ltd. - Dickinson, ND

Full-time - Entry Level

Dickinson, ND

Furniture and Related Product Manufacturing

About the position

The IT Support Specialist role at TMI Corporation involves providing technical assistance and support to end-users on various computer systems, software, and hardware issues. The position requires a tech-savvy individual who enjoys problem-solving and working collaboratively in a dynamic environment. Key responsibilities include diagnosing technical problems, training users, and maintaining compliance with organizational policies.

Responsibilities

• Provide technical assistance and support to end-users on issues related to computer systems, software, and hardware.
• Respond to requests either in person, through video chat, or via email.
• Diagnose and resolve technical problems with computers, printers, barcode scanners, security cameras, a/v systems, and other peripherals.
• Install, configure, and update software and hardware components.
• Train and educate users on how to use various applications and devices.
• Maintain documentation of communications, processes, changes, and training, following best practices and standards.
• Maintain license and policy compliance, ensuring all systems and users are in accordance with legal and organizational requirements.

Requirements

• Associate's degree or higher in computer science, information technology, or related field.
• Two years of experience in computer support or help desk role preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows operating systems.
• Knowledge of common software applications, such as Microsoft Office, Adobe, and Autodesk.
• Certification in CompTIA A+ preferred.
• A positive attitude, a sense of humor, and a willingness to learn and grow.

Benefits

• A competitive salary and benefits package, including health, dental, vision, and life insurance.
• 401(k) plan.
• Paid time off.
• A fun and supportive work environment.
• A chance to work with cutting-edge technologies and innovative solutions.
• Opportunities for professional development and career advancement.