It Support Specialist
$47,840 - $58,240/Yr
TEKsystems - Springboro, OH
posted 2 months ago
Full-time - Entry Level
Springboro, OH
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The IT Support Specialist at TEKsystems is responsible for providing both remote and in-person technical support to end-users, focusing on troubleshooting hardware and software issues. This role requires a customer service-oriented mindset and professionalism, as the specialist will assist with imaging and deployments, and work within a cross-functional team. The position involves working onsite at a customer site and the corporate office, with a flexible schedule that includes working on Sundays.
Responsibilities
- Provide remote and in-person technical support for hardware and software issues.
- Assist with imaging and deployments as needed.
- Troubleshoot and support software applications and business processes.
- Analyze and test new hardware/software configurations.
- Provide technical support for local and remote laptop users, including rebuilds and VPN support.
- Assist the technical lead with projects from implementation through testing and production.
- Accurately update applications, websites, and content management systems.
- Maintain electronic records with current data.
Requirements
- Minimum 2 years of IT support experience (phone and in-person).
- Experience with Windows systems and O365 administration.
- Knowledge of troubleshooting networks and wireless issues.
- Strong customer service skills and professionalism.
Nice-to-haves
- Experience in a small to mid-size environment or MSP.
- Familiarity with hardware and software troubleshooting.
Benefits
- Commuter assistance
- Health savings account
- AD&D insurance
- Disability insurance
- Health insurance
- Dental insurance
- Paid time off
- Employee assistance program
- Vision insurance
- Life insurance
