IT Support Specialist

$45,760 - $52,000/Yr

Projects Unlimited,S.L. - Dayton, OH

Full-time - Entry Level

Dayton, OH

Computer and Electronic Product Manufacturing

About the position

The IT Support Specialist at Projects Unlimited Inc. is responsible for providing front-line support for all technology-related issues and requests. This role emphasizes strong troubleshooting skills, excellent communication, and a commitment to exceptional customer service. The specialist will participate in key IT/OT upgrade projects, support the rollout of new services, and cross-train with existing IT staff to ensure continuity of critical IT support for the business.

Responsibilities

• Provide timely and effective support to employees via phone, email, and in-person interactions.
• Troubleshoot and maintain hardware, software, and network-related issues.
• Record, track, and document incidents and requests in the ticketing system, ensuring timely resolution and closure.
• Install, configure, and maintain computers, peripherals, operating systems, and software applications for new and existing employees.
• Provide guidance and training to end-users on basic system and application use, best practices, and security protocols.
• Assist with network troubleshooting, including wireless, LAN, and VPN issues, as needed.
• Assist in maintaining compliance with IT policies and procedures, particularly relating to security and data protection.
• Maintain inventory, documentation, and maintenance plan of IT/OT assets, including computers, mobile devices, and software licenses.
• Work closely with the System Administrator, Cybersecurity Specialist, and Sr. Developer to support larger IT/OT projects and initiatives.
• Create and update technical documentation, knowledge base, and troubleshooting guides for internal use.
• Investigate industry trends and emerging technologies and make recommendations to optimize IT value delivery and support continuous improvement initiatives.

Requirements

• High school diploma or GED required; Two or Four-year degree in Information Technology highly preferred; equivalent experience may be substituted for degree.
• 0-2+ years of related experience in IT support and/or customer service.
• Excellent verbal and written communication skills.
• Customer-focused attitude with the ability to manage multiple tasks and priorities.
• Strong problem-solving abilities and attention to detail.
• Knowledge of common IT protocols/systems such as AD, O365, DNS, DHCP, HTTP, SSL, and TCP/IP protocols is a plus.
• CompTIA A+ certification is a plus.

Nice-to-haves

• Proven success in ability to manage end-to-end Help Desk tasks and service delivery is a plus.
• Strong technical background or aptitude.
• Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching