IT Support Specialist

$45,000 - $60,000/Yr

Nupc - Venice, FL

Full-time - Entry Level

Hybrid - Venice, FL

About the position

NUPC Technology is seeking an IT Support Specialist to provide technical assistance and support for clients' IT systems. This role involves troubleshooting hardware and software issues, performing system maintenance, and ensuring smooth operation of customer IT environments. The ideal candidate will thrive in a collaborative setting, possess strong technical skills, and be proactive in addressing challenges.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person to address issues promptly with Desktops, Peripherals, Operating System, Applications, and Hardware.
• Travel onsite to Customer locations to resolve IT issues.
• Troubleshoot and resolve hardware and software problems related to desktops, laptops, cell phones, peripherals, and network connectivity.
• Utilize Remote Monitoring and Maintenance (RMM) systems to establish and coordinate regular maintenance activities on end-user devices.
• Install, configure, update, and troubleshoot software applications, operating systems, drivers, printers, and other related IT equipment for customers.
• Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions.
• Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues.
• Establish Procedures and research best practices for cybersecurity and implementing those solutions for customers.
• Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency.
• Participate in training end-users to enhance understanding of IT systems and prevent recurring issues.
• Monitor and perform routine maintenance tasks for Customers to prevent system downtime, as well as make suggestions for improving efficiency.
• Maintain an inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
• Develop technical support documentation for IT Helpdesk Team and end-users.
• Proactively learn new skills and gain new knowledge as needed to fulfill job responsibilities.
• Conduct Scripting using Powershell to automate procedures, maintenance, and cybersecurity for Customers.
• Collaborate with IT team and vendors to escalate issues and ensure timely resolution.
• Provide support for Microsoft 365/Azure AD, Microsoft Exchange, Google Workspace, etc.

Requirements

• Minimum of two (2) years prior work experience in IT Support or relevant field(s).
• Associates degree or higher in IT or similar relevant field, preferably a major in System Administration, Network Administration, or Cybersecurity.
• Experience with Remote Monitoring and Management (RMM) and Mobile Device Management (MDM) systems.
• Experience with remote support and collaboration tools.
• Proficiency in entering/tracking tickets in helpdesk systems and working with teammates to fulfill tasks quickly and effectively.
• Strong experience in understanding and mitigating Cybersecurity threats and being able to remediate security issues under pressure.
• Ability to multi-task effectively and meet deadlines in a demanding environment.
• Strong experience with Windows, MacOS, and Linux.
• Experience troubleshooting all forms of hardware and software issues, bluescreen errors, crashes, software compatibility issues, strange or unusual device behavior, etc.
• Proven experience in providing technical support and troubleshooting IT issues.
• Experience implementing and maintaining Microsoft 365 solutions, Exchange Online, MS Teams, and/or Azure AD preferred.
• Must be able to manage multiple projects simultaneously and fulfill requirements within deadlines successfully.
• Familiarity with IT cybersecurity concepts and best practices.
• Strong PowerShell scripting experience preferred, with knowledge on integrating system scripts within Operating Systems, and proven competencies in being able to generate automated tasks or services.
• Experience with Networking equipment, routers, switches, wireless access points, and configuring and maintaining said devices.
• Excellent communication and people skills to interact with end-users and team members.
• The ability to develop processes to improve workflow as well as to pay attention to details.
• Proficiency with Microsoft Office365 applications and Office365 Email Migrations.
• Understanding of how software interacts with the Operating System to determine root cause of issues.
• In-depth knowledge of internet security and data privacy principles preferred.
• High proficiency in writing to provide clear and concise support documentation required.
• Ability to work independently with keen sense of focus, task oriented.
• Must have excellent written and oral communication skills.
• Must have cybersecurity awareness training on cyber threats and risk mitigation.

Nice-to-haves

• Experience with Antivirus Policies (1 year preferred)
• Experience with Cybersecurity Policies and Standardization (1 year preferred)
• Experience with Network Troubleshooting (1 year preferred)
• Experience with Server Maintenance/Management (1 year preferred)

Benefits

• Paid time off