IT Support Specialist

Rehab Medical - Indianapolis, IN

Full-time

Indianapolis, IN

Ambulatory Health Care Services

About the position

Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana, our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest in. We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. Recently, we've experienced exponential growth, so we're looking to expand our dynamic IT Team to support this growth and help us to improve the lives of more than 200,000 mobility users. If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical! The IT Support Specialist, under the direct supervision of the IT Manager, shall have responsibility for maintaining function within the company's internal computer systems, including hook-up, diagnosis of problems, and installation or replacement of computer hardware and/or software.

Responsibilities

• Provides skilled troubleshooting, diagnosis and resolution of problems related to information systems
• Maintains an accurate inventory and record of all company equipment
• Installs new hardware, and other items needed for networks, desktops, etc.
• Logs, assigns, and responds to Help Desk tickets in a timely and professional manner
• Maintains detailed notes of common issues, resolutions, and follow up information
• Notifies company of disruptions to normal service delivery
• Assists in coordinating movement of equipment
• Produces details on Help Desk activity for reporting purposes

Requirements

• High School Diploma
• Minimum 3 years IT experience
• Advanced computer skills
• Strong technical knowledge and troubleshooting skills
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines
• Prioritization skills
• Ability to work under pressure