IT Support Specialist

Description
Location: 8485 Broadwell Road, Cincinnati, Ohio 45244
Hours: Monday - Friday: 9:30am - 6pm
Pay: $24

Company Info
BidFTA is a rapidly growing online auction marketplace. Established in 2006, we have over 30 auction pick-up centers nationwide and a growing bidder base of more than 1 Million! BidFTA has partnered with the largest and most recognized retailers to provide creative and cost-saving liquidation solutions on their overstock, customer returns, discontinued products, and refurbished goods. As a result of these strong partnerships, we are able to provide our customers with an exciting, fun, and cost-saving way to bid and buy the products they love and need at up to 90% off of retail prices!

Job Description
BidFTA is looking to hire an IT Support Specialist to support our hardware and software, both internal and external customers. We are looking to expand our IT services and provide a better experience to our customers. You’ll be part of a small team and report to the IT Systems Manager. You’ll need to build relationships with managers and leads across the company and maintain relationships with our vendors. You’ll partner with the engineering team to test and deploy new versions of business applications. Successful candidates will be highly motivated, self-directed, and able to work independently, striving to learn new aspects of the business and apply abstract concepts to real-world scenarios.

Duties include but are not limited to:
Prioritize and resolve requests that come in via ticket system, email, and other communications
Support internal business applications
Managing user accounts
Manage devices via MDM
Manage stock room and keep inventory up to date
Manage OS and application updates (Windows, Android, iOS)
Printer maintenance and support
Work with vendor to improve our infrastructure
Preventative maintenance on hardware
New hire setup
Troubleshoot and resolve technical issues independently
Maintain a customer service mindset, ensuring user satisfaction and efficient issue resolution
Take accountability for tasks and deliverables, ensuring timely and effective completion
Maintain an in-office presence to facilitate hands-on support and collaboration


Full-Time position with health, dental, vision, life, and disability insurance, Paid Time Off, and 401(k) with Company Match.
Requirements
Associates degree or equivalent experience in Information Systems or Information Technology
Experience with ticketing systems. Examples such as Jira and ConnectWise.
Ability to travel to multiple local locations 40% of the time
Demonstrated ability to work independently and take initiative
Proven accountability in managing tasks and deliverables
Excellent customer service skills, with a focus on user satisfaction and effective issue resolution
Ability to lift up to 50lbs

Preferred Qualifications:
Prior experience in a customer service or IT support role
Prior experience in a warehouse environment
Familiarity with administering cloud based services such as Office365 or Google Workspace
Familiar with managing devices using an MDM. Examples include Meraki, Intune, Workspace One, Esper