About the position
The Scion Group is seeking a talented IT Support Specialist to join our team in executing our vision for student living. This position will focus on supporting a mid-sized Windows Server domain environment and providing troubleshooting support for a nationwide portfolio of remote sites. The ideal candidate will be passionate about systems operations and possess excellent customer service skills. In this fast-paced, agile corporate office environment, you will be expected to demonstrate persistent problem-solving abilities, unwavering follow-through, and an innovative mindset. As an IT Support Specialist, you will provide local and remote end-user support by resolving technology problems across various tiers (1-3). You will support corporate office staff and the executive team with their IT needs, monitor and track Help Desk requests, and respond efficiently to tickets. Documenting procedures and processes will be a key part of your role, as well as identifying and escalating problems according to team procedures. You will utilize and populate the asset management system, perform timely workstation hardware and software upgrades, and provide direction for third-party service contractors. Additionally, you will stay current on industry knowledge and best practices, perform occasional onsite visits, implement system upgrades, and conduct break-fix for onsite systems as necessary. Facilitating vendor meetings and advising staff members regarding IT operations will also be part of your responsibilities. You will design networking and systems solutions for property onboarding during company acquisitions, ensuring that all IT operations run smoothly and efficiently.
Responsibilities
- Provide local and remote end user support by resolving technology problems (Tier 1-3)
- Support corporate office staff and executive team IT needs
- Monitor and track Help Desk requests and respond efficiently to tickets
- Document procedures and processes as required
- Identify and escalate problems according to team procedures
- Utilize and populate asset management system
- Perform timely workstation hardware and software upgrades
- Provide direction for third-party service contractors
- Stay current on industry knowledge and best practices
- Perform implementation of system upgrades
- Perform break-fix for onsite systems as necessary
- Facilitates vendor meets
- Advise and provide guidance to staff members regarding IT operations
- Design networking and systems solutions for property onboarding during company acquisitions
Requirements
- Bachelor's degree in relevant field or equivalent experience providing help desk support
- Ability to take on and wear multiple hats during certain projects
- Exceptional working knowledge of Windows 10 & 7, Server 2012 & 2016
- Experience with installing, configuring and troubleshooting Windows 10, 7, XP, Apple OSX, Office 2016 and above, and VPN systems
- Intermediate experience with wireless devices (PC, Mac) and (iOS and Android)
- Administration and management of Office 365, Active Directory, DeepFreeze, MDM (JAMF)
- Working knowledge of Networking concepts and hardware such as VLAN, Firewalls (Sonicwall), Switches, Routers
- Setup and configuration of VOIP phone hardware (Cisco, Polycom) and services
- Configuration and troubleshooting of local and networked Printers
- Some hands-on experience with security cameras, A/V equipment, conference room setup
- Use of remote support tools such as Teamviewer and RDP
- Previous experience with or willingness to learn Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.)
- Excellent customer service skills and consistent follow through
- Excellent written and verbal communication skills
- Valid Driver's License
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid parental leave
- Paid time off
- Vision insurance
