About the position
The IT Support Specialist plays a crucial role in ensuring the smooth operation of technology within the school district. This position involves a variety of responsibilities, including hardware repairs, device inventory management, and providing Tier 1 and Tier 2 help desk support. The specialist will also be responsible for maintaining the district's website and completing special projects as assigned, which may include hardware and software installation as well as audio/video support. Given the dynamic nature of technology in the educational environment, the IT Support Specialist must be adaptable and ready to engage with multiple tasks while prioritizing effectively. In this role, the specialist will perform general troubleshooting and maintenance of computer equipment and networks, which includes computers, printers, and software. The ability to install software and hardware as requested is essential, along with a working knowledge of various operating systems such as Mac OS, Windows OS, and Chrome OS in a networked environment. The specialist will also collaborate with teacher librarians to maintain an accurate inventory of hardware and devices for the district. Support for individual staff members is a key aspect of this position, as the specialist will assist with troubleshooting software and hardware problems as assigned. Working closely with Technology Services staff, the specialist will help resolve more complex issues and assist in the deployment of new hardware and software solutions. Additionally, the creation of knowledge base documentation is an important responsibility, ensuring that information is readily available for future reference. The IT Support Specialist will provide onsite support at all district locations, contributing to a cohesive and efficient technology support system across the district.
Responsibilities
- Perform general troubleshooting and maintenance of computer equipment and networks, including computers, printers, and software.
- Install software and hardware as requested.
- Maintain hardware and device inventory for the district in collaboration with teacher librarians.
- Support individual staff members as requested.
- Assist with troubleshooting software and hardware problems as assigned.
- Work with Technology Services staff to resolve difficult problems.
- Assist with the deployment of hardware and software.
- Create knowledge base documentation.
- Provide onsite support at all district locations.
- Complete special projects as assigned by the Technology Department Supervisor.
Requirements
- Experience with hardware repairs and device inventory management.
- Proficiency in providing Tier 1 and Tier 2 help desk support.
- Working knowledge of Mac OS, Windows OS, and Chrome OS in a networked environment.
- Ability to troubleshoot software and hardware problems effectively.
- Strong communication skills to support individual staff members.
Nice-to-haves
- Experience in audio/video support.
- Familiarity with website maintenance and management.
Benefits
- Health insurance coverage.
- Paid holidays and vacation time.
- Professional development opportunities.
