IT Support Specialist

Ihire - New York, NY

Full-time

New York, NY

Administrative and Support Services

About the position

As an IT Support Specialist at HOK, you will play a crucial role in ensuring the smooth operation of our IT systems and providing exceptional support to our users. Your primary responsibilities will include troubleshooting hardware and software issues, maintaining IT equipment, and assisting with the implementation of new technologies. You will be the first point of contact for IT-related inquiries, and your ability to communicate effectively with both technical and non-technical staff will be essential in this role. In this position, you will be responsible for diagnosing and resolving technical issues, which may involve remote support as well as on-site assistance. You will also be tasked with maintaining documentation of support requests and resolutions, ensuring that all incidents are logged accurately in our ticketing system. Additionally, you will assist in the setup and configuration of new devices, ensuring that all equipment is ready for use by our team members. Collaboration with other IT team members will be key, as you will work together to identify areas for improvement in our IT processes and systems. You will also have the opportunity to participate in training sessions to enhance your skills and knowledge in the ever-evolving field of information technology. Your proactive approach to problem-solving and your commitment to providing excellent customer service will contribute significantly to the overall success of our IT department.

Responsibilities

• Troubleshoot hardware and software issues for users.
• Provide remote and on-site IT support as needed.
• Maintain documentation of support requests and resolutions.
• Assist in the setup and configuration of new devices.
• Collaborate with IT team members to improve IT processes and systems.
• Participate in training sessions to enhance IT skills and knowledge.

Requirements

• Strong knowledge of computer systems and networks.
• Experience with troubleshooting hardware and software issues.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Proficiency in using ticketing systems for incident management.

Nice-to-haves

• Experience with specific IT support tools and software.
• Knowledge of network security practices.
• Familiarity with cloud computing technologies.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.