Schnackel Engineers - Omaha, NE
posted 2 months ago
Full-time - Entry Level
Omaha, NE
Professional, Scientific, and Technical Services
About the position
The IT Support Specialist at Schnackel Engineers Inc. is responsible for managing the day-to-day IT needs of the engineering and support staff. This role involves troubleshooting software and hardware issues within a Windows-based corporate network, providing direct support to users, and ensuring efficient operation of IT systems. The position offers opportunities for growth and advancement within the company, particularly towards a Systems Administrator role.
Responsibilities
- Provide general support for the company's IT systems, including monitoring and maintaining computer networks, hardware, and software.
- Assist with the installation and configuration of systems, ensuring they meet company needs.
- Troubleshoot and resolve common technical issues, including system errors, network problems, and hardware malfunctions.
- Support end users with day-to-day technology needs, such as email and phone setup, software use, and peripheral challenges.
- Onboarding and offboarding of employees in Exchange, Active Directory, and Office 365.
- Administration of virtualized servers and desktops using VMWare's latest technologies.
- Evaluate and test new technology solutions to improve efficiency and compatibility within the company.
Requirements
- A minimum of 2-3 years of experience in an IT support role or similar technical support position.
- Strong knowledge of Windows 10/11 operating systems, Microsoft Office 365, and common office applications.
- Experience with the administration of users in Exchange, Active Directory, and VMware products.
- Experience troubleshooting hardware issues, network connectivity, and printer/peripheral setup.
- Experience with managing user permissions, folder access, and basic network administration.
- Excellent problem-solving skills, with the ability to diagnose and resolve both hardware and software issues.
- Good communication skills to assist non-technical users effectively.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Nice-to-haves
- Relevant IT certifications (CompTIA, Microsoft, etc.)
Benefits
- Profit sharing
- Paid jury duty
- Health savings account
- AD&D insurance
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Tuition reimbursement
- On-the-job training
- Vision insurance
