IT Support Specialist

$56,160 - $60,320/Yr

Rosewood Hotel Group

Full-time

Accommodation

About the position

The IT Support Specialist is a crucial role within the Rosewood Hotel Group, responsible for maintaining the hardware and software of the property's computing and communication environment. This position works closely with the Information Technology Manager to evaluate existing equipment, explore alternatives, and recommend improvements to enhance the IT infrastructure. The specialist will carry out central administrative activities in accordance with the standard operating procedures established by the Information Technology Manager, ensuring that all IT operations align with the hotel's goals and standards. In this role, the IT Support Specialist will support the IT Helpdesk for the Resort, providing assistance to all property departments in computing matters. They will monitor network health and security, manage system access and user permissions, and ensure compliance with all departmental policies and service procedures. The specialist will also be involved in the development of business process modifications, including design and implementation, while continuously reviewing and evaluating existing configurations to maintain optimal performance. Additionally, the IT Support Specialist will administer and maintain the use of all cell phones and admin/guest phones throughout the organization. They will review requests for new hardware and software with the Information Technology Manager and ensure that their work environment is clean and organized at all times. Confidentiality is paramount in this role, and the specialist will carry out other duties as delegated by the Information Technology Manager, ensuring that standards are maintained at a superior level daily.

Responsibilities

• Supports the IT Helpdesk for the Resort.
• Monitors network health & security.
• Assists all property departments in all computing matters.
• Ensures that all policies and procedures in the operation are followed in accordance with the set procedures.
• Manages system access & user permissions.
• Assists in the development of business process modifications and updates including the design and implementation.
• Controls, reviews, and evaluates continuously existing configuration.
• Administers and maintains the use of all cell phones and admin/guest phones throughout the organization.
• Reviews requests for new hardware and software with the Information Technology Manager.
• Keeps his/her work environment clean and proper at any all times.
• Ensures confidentiality in all matters related to his/her activity.
• Carries out other duties that may from time to time be delegated to him/her by the Information Technology Manager.
• Maintains complete knowledge of compliancy with all departmental policies, service procedures and standards.
• Ensures that standards are maintained at a superior level daily.
• All other duties as required.

Requirements

• Information Technology degree, Certificate and/or a minimum of two years' experience in a similar role preferred.
• Hands-on experience with PC and Basic Network along with any technical certifications can be considered as substitute for experience in the IT Support role.
• Experience working in Hospitality and familiarity with systems and applications used in hotels.
• Computer technology degree and/or hands-on experience and technical certifications such as CompTIA, Microsoft, Cisco, etc. will be considered as substitute for degree.
• Strong organizational skills and high attention to detail.
• Ability to multitask and maintain composure in stressful situations.

Nice-to-haves

• Other Hospitality experience in hotel systems such as Opera, Micros Symphony a plus but not required.
• Familiarity with PCI-DSS compliance standards a plus but not required.
• Fluency in languages other than English is helpful.