IT Support Specialist

$55,000 - $65,000/Yr

Ditsch USA - Springdale, OH

Full-time - Entry Level

Remote - Springdale, OH

Food Manufacturing

About the position

The IT Support Specialist at Ditsch USA is responsible for providing top-tier customer service and support for the organization's IT infrastructure across two locations. This role involves overseeing IT hardware, ensuring network uptime, and assisting with employee onboarding and offboarding processes. The successful candidate will work closely with various departments to maintain the confidentiality and integrity of company data while supporting the day-to-day IT needs of the organization.

Responsibilities

• Oversee and maintain organizational IT hardware
• Track hardware assets
• Ensure network infrastructure uptime and functionality
• Ensure smooth transition for new hires and onboarded employees
• Coordinate with hiring manager on equipment needs and access for new hires
• Work with HR on employee onboarding or offboarding as needed, ensuring asset retrieval and revocation of security access
• Protect the confidentiality, integrity, and availability of the company data and its assets
• Assist as needed with M365 Tenant role functions
• Fulfillment of IT Service Requests
• Assist IT Manager in special projects
• Oversee data backup and recovery
• Perform system upgrades as needed to endpoints
• Install new hardware and software
• Ensure network infrastructure support and uptime for production environments
• Assist managing vendor/consultant relationships
• Participate in IT Security meetings and roundtables as requested
• Coordinate group security compliance as required from FEMSA/Valora

Requirements

• BS in Information Technology or equivalent experience
• 2-3 years' experience in IT in a similar role
• Experience in a manufacturing industry
• Able to work normal office hours, with occasional off-hours support
• Role requires primarily on-site availability, limited remote work possibility
• Experienced with Microsoft Windows desktop and server operating systems
• Familiarity with Azure and Cloud management
• Strong problem-solving and communication skills
• Good soft skills with end users
• Experience with Power BI helpful
• ERP (Sage) experience a plus
• Ability to lift equipment (up to 30 lbs.)
• Bi-lingual/Spanish-speaking helpful

Nice-to-haves

• Experience with Power BI helpful
• ERP (Sage) experience a plus
• Bi-lingual/Spanish-speaking helpful

Benefits

• Comprehensive benefits package
• Opportunities for growth and development