IT Support Specialist

Davidson Hospitality - Miami Beach, FL

Full-time - Entry Level

Miami Beach, FL

Accommodation

About the position

The IT Support Specialist at Eden Roc Miami Beach is responsible for providing high-level operational support for both standard network and hotel industry-specific technology. This role involves delivering IT support services to guests and staff, ensuring the smooth operation of computer systems, and assisting with various technical issues under the direction of the IT Director. The position requires a blend of technical expertise and customer service skills to enhance the overall guest experience and support the hotel's operational needs.

Responsibilities

• Provide first-level technical support to users via phone, email, and in-person for hardware, software, network, and system issues.
• Diagnose and resolve technical issues related to operating systems, applications, hardware, and network connectivity.
• Perform routine maintenance and updates on computer systems, servers, and network equipment to ensure optimal performance.
• Educate users on best practices, software applications, and IT policies to enhance their technical skills and productivity.
• Create and maintain detailed documentation of support requests, resolutions, and IT processes using a ticketing system.
• Install, configure, and deploy hardware and software, including desktops, laptops, printers, and other peripherals.
• Assist with the management of network infrastructure, including routers, switches, firewalls, and wireless access points.
• Implement and enforce IT security policies and procedures to protect company data and systems.
• Liaise with third-party vendors for warranty services, software licenses, and technical support as needed.
• Stay current with emerging technologies and industry trends to recommend and implement improvements to IT services and infrastructure.

Requirements

• Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.
• Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications.
• Advanced certifications such as Network+, A+, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) are desired.

Benefits

• Three Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match