IT Support Specialist

Resource Management Concepts - Charleston, SC

Full-time - Mid Level

Charleston, SC

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist at Resource Management Concepts, Inc. (RMC) is responsible for providing high-quality IT support services to government and commercial sectors, specifically at NIWC LANT. This role involves managing IT infrastructure, troubleshooting hardware and software issues, and supporting system integration in a research, development, test, and evaluation (RDT&E) environment. The specialist will work collaboratively with a team of system administrators, network engineers, and service desk analysts to ensure the smooth operation of IT services.

Responsibilities

• Maintain IT Infrastructure end-point devices including computers, printers, phones, and audio-visual equipment.
• Perform server/workstation installations and technology refreshes.
• Install and configure external workstation hardware and authorized software on workstations.
• Diagnose and resolve hardware and software issues.
• Perform system upgrades as required.
• Support the tracking and implementation of Security Technical Implementation Guidelines (STIGS).
• Assist in artifact development and continuous monitoring activities.
• Maintain end-point data backups and ensure integrity.
• Participate in the patch management process.
• Create and maintain documentation.
• Lead and assist with projects as needed.

Requirements

• High school diploma or equivalent GED is required.
• Up to 3 years of experience providing end user IT support services preferred.
• Solid understanding of RedHat Linux, including installing, configuring, and maintaining Linux Servers/Virtualization (RHEL 6, 7 & 8, SLES).
• Account and Group administration (AD Integration, LDAP).
• Patch and package administration.
• Configuration and administration of LVM.
• Using package managers like YUM or DNF to install, update, and remove software packages.
• Troubleshooting complex, non-routine MacOS incidents.
• Maintain established IT Security protocols for macOS, Microsoft Windows, and various 3rd Party applications.
• Periodic upgrade and patching for macOS and various 3rd Party applications associated with macOS.
• JAMF infrastructure health.
• DoD 8570/5239 IAT Level 2 Certification (Security + CE) or IAT Level 3 Certification (CASP or CISSP) required.

Nice-to-haves

• Experience with virtual machine builds/deployments.
• Familiarity with configuration management practices.

Benefits

• Relocation assistance
• Health insurance
• 401(k)
• Tuition reimbursement
• Pet insurance