IT Support Specialist

About the position

Working at Freudenberg: We will wow your world! Provide local support of the Aurora, Illinois, Regional HQ/Production/Warehouse site as well as remote support for 6 offices and 1 Production/Warehouse site in the Americas Region. Total IT users supported are approximately 400 plus Production and Warehouse employees when needed. Commit to the digital transformation at Freudenberg Home and Cleaning Solutions (FHCS) by proactively engaging with our users to understand their needs and requests for improvements. Manage local site IT infrastructure and applications as complementary to your IT service role and handle a variety of IT issues in collaboration with our 2nd level support teams. Configure, deploy, administer, and troubleshoot PCs, mobile devices, label printers, hand scanners, IP cameras, and other IT equipment. Purchase IT consumables and supplies to ensure the proper IT equipment for our users. Coordinate and manage external service providers for IT service delivery where needed. Participate in local/regional/corporate IT project implementations as part of a larger team and contribute to ongoing IT Infrastructure and user support documentation, and maintain inventory system.

Responsibilities

• Provide local support of the Aurora, Illinois, Regional HQ/Production/Warehouse site.
• Provide remote support for 6 offices and 1 Production/Warehouse site in the Americas Region.
• Support approximately 400 IT users plus Production and Warehouse employees.
• Engage with users to understand their needs and requests for improvements.
• Manage local site IT infrastructure and applications.
• Handle a variety of IT issues in collaboration with 2nd level support teams.
• Configure, deploy, administer, and troubleshoot PCs, mobile devices, label printers, hand scanners, IP cameras, and other IT equipment.
• Purchase IT consumables and supplies.
• Coordinate and manage external service providers for IT service delivery.
• Participate in local/regional/corporate IT project implementations.
• Contribute to ongoing IT Infrastructure and user support documentation.
• Maintain inventory system.

Requirements

• Associates or BS degree in IT or IT-related field, Business Administration, Business Informatics or completed vocational training in IT preferred.
• Previous work experience in IT preferred.
• Demonstrated working knowledge in PC hardware, Printers, Microsoft software, and network administration.
• Excellent customer service and troubleshooting skills.
• Ability and desire to train and advise users on digital workplace tools and apps.
• Understanding of the impact of standardization in an enterprise IT landscape.
• Ability to work with remote and cross-cultural teams through virtual interaction.
• Spanish speaker is a plus.
• Ability to travel up to 5%.

Nice-to-haves

• Certifications in relevant IT fields.