IT Support Specialist

About the position

TaskUs is looking for an IT Support Specialist to provide baseline technical support to our Teammates in our contact center. You will be responsible for level 1 support, basic systems administration for Microsoft Active Directory; DNS/DHCP systems; server and desktop operating systems; file and print management systems; messaging/collaboration systems; system and data backup/recovery. Works with other IT staff in the US and abroad. Will work with vendors to design, implement, operate and support assigned systems.

Responsibilities

• Provide level 1 technical support to the Contact Center, including password resets, desktop/laptop setup, patching, and technical coordination of new hire/term process.
• Monitor and manage system health of all assigned systems, evaluating and reporting on their availability, performance, and capacity.
• Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
• Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements.
• Research, plan, and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
• Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems, and systems management.
• Train and develop peers and support staff in systems monitoring, routine administration, and troubleshooting for assigned systems.
• Occasionally work extended hours and/or nights and weekends.
• Coordinate vendor support of assigned hardware/software/systems/services.

Requirements

• 2+ years of relevant work experience.
• Active Directory 2012 R2 experience (required).
• Group Policy management experience (required).
• Google Apps experience.

Nice-to-haves

• Experience in automating processes in an enterprise environment.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Commitment to a People First culture.
• Opportunities for internal mobility and professional growth.