Active Matrix - Chicago, IL
posted 4 months ago
We are seeking a flexible and customer-focused IT Support Specialist to join our team at Active Matrix, a trusted Managed Service Provider (MSP) known for delivering quality work. The ideal candidate will be prepared to engage with clients and client owners frequently, presenting themselves in a professional and tidy manner. The role requires providing on-site IT support to clients during a 40-hour work week (8 AM - 5 PM) as a minimum requirement. The candidate must be flexible and prepared to work at odd hours for emergencies, on-call tasks, and scheduled late-night assignments. In this position, you will communicate effectively with users to understand and resolve technical issues. You will manage computer systems, including but not limited to Windows operating systems, troubleshoot computer networking problems and VPN connections, and handle ticketing queues and client calls efficiently. Providing IT support for software and hardware issues is a key responsibility, along with delivering exceptional customer service while resolving IT-related problems. You will assist in maintaining IT infrastructure and ensuring its efficiency, handle computer hardware setups, installations, and configurations, and utilize remedy tools for issue tracking and resolution. Additionally, you will drive between client locations as needed and maintain organization, attention to detail, and strong follow-through in your work. The role also requires performing basic IT troubleshooting tasks and serving as a liaison for remote expertise from internal staff. Performance will be evaluated yearly and throughout the year during various project stages and client efforts. This position offers opportunities for professional development and growth within the company, as well as the chance to tackle challenges that provide valuable learning experiences from both business and technological perspectives.