Trumpet Behavioral Health - Houston, TX
posted 3 months ago
About the position
As an IT Support Specialist at BlueSprig Pediatrics, you will play a key role in providing technical support and ensuring the smooth operation of our IT systems. This position is crucial for maintaining the efficiency of our IT infrastructure and delivering exceptional customer service to our employees. You will be responsible for handling support requests, troubleshooting hardware and software issues, and ensuring that all IT systems are functioning optimally. Your focus will be on providing a positive IT experience for all employees, which requires a combination of technical expertise and strong communication skills. In this role, you will serve as the initial contact point for customers seeking technical support, whether it be through email, Teams, or phone. You will perform remote troubleshooting by asking pertinent questions and utilizing diagnostic techniques to identify and resolve issues. Additionally, you will monitor and prioritize support requests to ensure timely resolution, which is essential for maintaining productivity within the organization. You will also have the opportunity to identify and suggest improvements to existing processes and procedures, contributing to the overall efficiency of the IT department. Clear communication of technical information is vital, as you will need to explain complex concepts in an understandable manner to non-technical staff. Your attention to detail and commitment to customer service will be key to your success in this position.
Responsibilities
- Serves as the initial contact point for customers seeking technical support over email, Teams, or phone.
- Perform remote troubleshooting using pertinent questions as well as diagnostic techniques.
- Identify and suggest improvements to the existing processes and procedures.
- Provide exceptional customer service, ensuring a positive IT experience for all employees.
- Communicate technical information clearly and understandably.
- Monitor and prioritize support requests to ensure timely resolution.
Requirements
- Experience in software troubleshooting and technical support.
- Strong communication skills to convey technical information clearly.
- Ability to perform remote troubleshooting effectively.
- Attention to detail and commitment to customer service.
