IT Support Specialist

$45,000 - $45,000/Yr

Georgia Department of Public Health - Athens, GA

Full-time - Entry Level

Athens, GA

Hospitals

About the position

The IT Support Specialist at the Georgia Department of Public Health is responsible for providing exceptional technical assistance and support to staff within the Northeast Health District. This role involves troubleshooting hardware and software issues, maintaining business hardware, and ensuring stable network connectivity. The specialist will work independently and collaboratively to resolve user issues, document IT solutions, and adhere to established IT policies while contributing to the overall mission of protecting public health in Georgia.

Responsibilities

• Troubleshoot and resolve hardware and software problems, including Microsoft Windows operating systems, Office 365, Adobe, and various internet browsers.
• Diagnose and fix network-related issues, ensuring stable connectivity for all.
• Maintain and repair business hardware such as computers, printers, fax machines, and postage meters.
• Deliver top-notch customer service, working professionally with staff at all levels.
• Document IT solutions and provide updates on ongoing projects.
• Apply organizational skills and critical thinking to solve technical problems efficiently.
• Adhere to established IT policies and procedures while staying flexible to adapt to evolving organizational needs.
• Work independently with minimal supervision, using initiative and expertise to support the team.

Requirements

• High school diploma or GED AND six months of education or experience in information security, privacy, system/network administration and support, or application development.
• Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Nice-to-haves

• Bachelor's degree in Computer/Information Systems or 2+ years of experience as a systems administrator in a small to medium-sized business.
• Familiarity with Active Directory (user, printer, and share management).
• Experience with VMware and other virtualization technologies.
• Scripting skills for automating operational tasks.
• Prior experience in the healthcare industry.

Benefits

• Paid holidays
• Health insurance
• Retirement plan