IT Support Specialist

Genesis10 - Eagan, MN

Full-time - Entry Level

Remote - Eagan, MN

Professional, Scientific, and Technical Services

About the position

Genesis10 is seeking an IT Support Specialist for a contract with our client, offering a fully remote work environment. The ideal candidate will be responsible for provisioning and troubleshooting various IT systems and services, focusing on managing Windows Server, SQL Server, and TCP/IP networks. This role will also involve providing ETL support via SnapLogic, handling Single Sign-On (SSO) solutions, and managing printers. Additionally, the candidate will assist in onboarding new clients to the SaaS vendor applications, ensuring a smooth transition and integration into the client's systems. In this position, the IT Support Specialist will collaborate with internal teams to ensure that client systems are well-supported and integrated. The role requires diagnosing and resolving IT issues in a timely manner while providing excellent customer service. The candidate will be expected to maintain a high level of communication with clients and internal stakeholders, ensuring that all IT services are delivered effectively and efficiently. This position is ideal for someone who thrives in a fast-paced environment and is passionate about technology and customer support.

Responsibilities

• Provision and troubleshoot Windows Server and SQL Server environments.
• Maintain and troubleshoot TCP/IP networks and configurations.
• Provide ETL support using SnapLogic.
• Manage and configure SSO (Single Sign-On) solutions.
• Support the setup and maintenance of printers.
• Assist in onboarding new clients to SaaS vendor applications.
• Collaborate with internal teams to ensure smooth integration and support for client systems.
• Diagnose and resolve IT issues in a timely manner, providing excellent customer service.

Requirements

• Proven experience with Windows Server and SQL Server administration.
• Knowledge of TCP/IP networking protocols and troubleshooting.
• Experience with SnapLogic or similar ETL tools.
• Familiarity with SSO technologies.
• Strong troubleshooting skills, especially in a SaaS environment.
• Experience in client onboarding for vendor applications.
• Excellent communication and problem-solving skills.

Nice-to-haves

• Experience with printer configuration and support.
• Familiarity with SaaS platforms and applications.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available