Ascend Analytics - Boulder, CO
posted 5 months ago
As an IT Support Specialist at Ascend Analytics, you will play a crucial role in supporting the company's day-to-day operations, both locally and remotely. Your primary responsibilities will include providing direct support to individual employees and their workstations in Windows and Microsoft Office environments, as well as addressing IT help desk issues. You will be expected to manage multiple tasks simultaneously, triaging issues as they arise, and demonstrating flexibility in your approach to problem-solving. This position requires a team player who is also comfortable working independently on projects and issues when necessary. In this role, you will assist with the onboarding of new employees and provide user training on various PC applications. You will be responsible for setting up, configuring, and maintaining Windows laptops, identifying and resolving PC hardware and software-related failures, and managing software updates for remote PCs. Additionally, you will handle tasks related to project installations, define project tasks, and ensure timely completion. Your ability to troubleshoot complex problems quickly and adhere to industry-standard best practices will be essential for success in this position. The IT Support Specialist will also be responsible for maintaining an updated inventory of PCs and upgrading software components, including installing operating system upgrades as required. You will document resolutions to support tickets within a standardized ticketing system and create technical documentation for company-facing processes. Strong customer service skills and the ability to communicate effectively at all levels of the organization are vital for this role, as is the ability to prioritize multiple assignments and work with minimal supervision in a fast-paced environment.