IT Support Specialist

Russian School Of Mathematics - San Jose, CA

Full-time - Mid Level

San Jose, CA

Educational Services

About the position

The IT Support Specialist at the Russian School of Mathematics (RSM) is responsible for diagnosing and resolving hardware and software issues across various systems, supporting the North California region. This role requires strong technical knowledge, exceptional communication skills, and the ability to multitask effectively in a fast-paced environment. The specialist will manage technical support requests, oversee the company's VOIP phone system, and collaborate with third-party vendors to ensure the smooth operation of technology systems.

Responsibilities

• Diagnose and resolve hardware and software issues across various systems, including computers, printers, VOIP phones, IP cameras, projectors, and other supported devices.
• Understand and apply knowledge of network architecture and building network systems.
• Manage and respond to technical support requests via email, ticketing systems, and phone calls.
• Oversee and maintain the company's VOIP phone system.
• Track and resolve issues reported through the company's ticketing system.
• Collaborate with third-party vendors, including those for copy machines, VOIP systems, and internet services.
• Administer servers, including managing Active Directory, Group Policy, and server virtualization.
• Perform regular server backups and data restoration; handle installation, diagnostics, configuration, and repair of hardware and software.
• Maintain and manage firewalls (Cisco, Sophos) and other network devices.
• Procure required hardware, software, and licenses for the company.
• Travel as needed to support IT needs at other company branches in different states.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Minimum of 2 years of relevant experience in progressively responsible IT roles.
• Strong written and verbal communication skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent organizational skills with strong attention to detail.
• Capable of working independently and achieving results with minimal supervision.
• Self-motivated and team-oriented with a strong desire to collaborate and contribute.
• Demonstrated hands-on approach to problem-solving with a practical, results-driven attitude.
• Strong analytical skills with the ability to think critically and creatively.

Nice-to-haves

• Foundational understanding of AWS and VPN services.
• Flexibility to work beyond regular business hours when needed.