IT Support Specialist
Peraton - Las Vegas, NV
posted 3 months ago
About the position
Peraton is seeking an Entry Level Customer Technical Specialist/IT Support Specialist to provide support for the Department of Homeland Security (DHS) and the Transportation Security Administration (TSA) at airports across the United States. This position is based in Las Vegas, NV, and requires the candidate to work onsite at the airport. The role involves extensive desk-side IT support, where the specialist will be responsible for troubleshooting and resolving technical issues for senior executive government staff. The ideal candidate will possess strong communication skills and the ability to work independently with minimal supervision. Candidates must be U.S. citizens and have the ability to obtain a DHS Entrance on Duty (EOD) clearance. The position requires a high school diploma or equivalent, along with relevant experience in IT support. Depending on the level of education, candidates may qualify with varying years of experience: an associate degree with 2 years, or a bachelor's degree with 1 year of experience in a related field. In addition to technical skills, the role requires a proactive approach to identifying opportunities for improvement and developing new ideas. The specialist will also need to have experience with Cisco switches and fiber backbone interconnectivity, as well as knowledge of Cat6 and fiber infrastructure repair and maintenance. Preferred qualifications include various IT certifications such as A+, Network+, Cisco, Microsoft, and ITIL4, as well as experience in project management.
Responsibilities
- Provide desk-side IT support to senior executive government staff.
- Troubleshoot and resolve technical issues related to IT systems.
- Communicate effectively with clients and stakeholders.
- Install and configure Cisco switches and manage fiber backbone interconnectivity.
- Connect, patch, and repair Cat6 and fiber infrastructure.
Requirements
- High school diploma or GED required.
- 4+ years of relevant experience in IT support.
- Associate degree with 2 years of experience or Bachelor's degree with 1 year of experience in a related field.
- Extensive experience with desk-side IT support.
- Ability to communicate professionally with senior executive government staff.
- U.S. Citizenship and ability to obtain DHS Entrance on Duty (EOD) clearance.
Nice-to-haves
- Relevant DHS focused experience.
- A+ Certification.
- Network+ Certification.
- Cisco & Microsoft Certifications.
- ITIL4 Certification.
- Experience running and/or managing projects.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
