IT Support Specialist

$37,440 - $37,440/Yr

Dgn Technologies - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist position is a technical and hands-on role based in Indianapolis, requiring expertise in Microsoft Windows and MacOS systems. This position is essential for providing support to end users experiencing technology issues, and it demands excellent customer service skills to effectively assist users remotely. The specialist will intake support requests through various channels, including phone, chat, or live meetings, ensuring that accurate information is gathered and verified. In this fast-paced environment, the specialist will be responsible for basic hardware troubleshooting, software installation and upgrades, and providing support to users. The role also involves guiding users through simple step-by-step instructions to resolve their issues. The ideal candidate will have experience working with Microsoft Active Directory, a solid understanding of MS Office suites, and familiarity with Google workspaces. Additionally, the specialist will need to maintain security compliance within the enterprise environment and support mobile devices in a corporate setting. The position requires a self-motivated individual who can work independently and multitask effectively. Routine system administration tasks may also be part of the job, such as managing user access, installing upgrades and patches, and maintaining necessary documentation. This role is crucial for ensuring that technology issues are resolved promptly and efficiently, contributing to the overall productivity of the organization.

Responsibilities

• Intake support requests via phone, chat, or live meeting.
• Ensure accurate information gathering and input with verification of details.
• Perform basic hardware troubleshooting and software installation/upgrading.
• Assist end users with technology issues remotely.
• Guide users with simple step-by-step instructions.
• Maintain security compliance in an enterprise environment.
• Support mobile devices in a corporate environment.
• Diagnose hardware and/or software problems and escalate as necessary.
• Perform routine system administration activities such as user access management and software updates.

Requirements

• Experience with Windows 10 and MacOS systems.
• Excellent customer service, communication, and organizational skills.
• Experience as a helpdesk technician.
• Familiarity with a ticketing system.
• Knowledge of Microsoft Active Directory.
• Solid knowledge of MS Office suites.
• Experience with Google workspaces.
• Ability to troubleshoot home network and wireless issues.
• Strong troubleshooting and problem-solving skills.
• Self-motivated with the ability to work independently.
• Ability to multitask in a fast-paced environment.