IT Support Specialist

$77,040 - $96,300/Yr

Aquarion Water Company - Monroe, CT

Full-time - Mid Level

Monroe, CT

Justice, Public Order, and Safety Activities

About the position

The IT Support Specialist at Aquarion Water Company plays a crucial role in providing technical support and leadership within the IT department's Helpdesk team. This position focuses on managing SAP authorizations and user support while also assisting with general IT help desk functions. The specialist will collaborate with various stakeholders to ensure effective SAP landscape management and support the migration to SAP's HANA based systems.

Responsibilities

• Use SAP tools to configure, maintain and delete SAP roles and user accounts within SAP modules.
• Maintain an auditable change management workflow for SAP role modification requests and user access changes.
• Maintain a consistent process for testing, implementation, and maintenance of roles across SAP applications.
• Work with end-users and the Help Desk to quickly resolve user access and configuration issues.
• Assist in the design of new functionality as additional requirements are identified by users.
• Work with internal and external auditors in the identification and correction of access points within SAP.
• Escalate issues to IT Management team and BASIS administrator in a timely manner.
• Provide IT help desk support including technical troubleshooting for all personal computer hardware and corporate standard software.
• Assist in the documentation and maintenance of all help desk policies and procedures, instructional documentation, technical specifications, test plans, etc.

Requirements

• Broad working knowledge of Microsoft software applications including Windows 10/11, Office 365, and PC-compatible hardware.
• Basic SAP and S4 HANA knowledge strongly preferred.
• Managing SAP User ID Permissions with Active Directory Group Administration.
• Experience in communicating technical material to non-technical internal customers and to all levels of employees within the corporation.
• Understanding and use of remote access technology.
• Excellent customer service skills, particularly telephone skills.
• Self-motivated and able to make decisions independently.
• Project management knowledge and practical experience.
• Strong analytical skills, ability to conceptualize, analyze, and take action.
• Proven ability to handle random, frequent, concurrent, and often complex situations.

Nice-to-haves

• IT certifications or training a plus.
• 4+ years of hands-on experience with SAP security administration and implementation across multiple SAP landscapes.
• Exposure of SAP Basis and application modules.

Benefits

• Hybrid work schedule after 3 months (3 days office/2 days remote).
• Annual salary range of $77,040 - $96,300.