IT Support Specialist

$45,000 - $60,000/Yr

Greenmark Equipment - Warsaw, IN

Full-time - Entry Level

Warsaw, IN

Merchant Wholesalers, Durable Goods

About the position

GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service, and support to farmers, commercial businesses, large property owners, and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices. As an IT Support Specialist, you will play a crucial role in ensuring that our technology systems are running smoothly and efficiently. You will work closely with other IT support staff to manage helpdesk tickets and provide support for all computer systems, printers, and other company-provided devices. Your responsibilities will include overseeing server and network hardware properties, making recommendations for IT training, and ensuring that all technology systems are safeguarded through appropriate policies. You will also be responsible for maintaining user IDs and passwords, providing IT support to employees across all locations, and escalating issues as necessary. This position offers a unique opportunity to be part of a team that prides itself on exceeding John Deere's yearly training goals, with training conducted online, in person, or at a John Deere training facility. If you are looking to be one of the industry's best, GreenMark Equipment is the place for you!

Responsibilities

• 1st level of help desk ticket escalation on tickets on systems other than Cisco call manager
• Works with IT Manager on gaps in help desk coverage during business hours
• Works with IT Manager on training recommendations and scheduling
• Maintains knowledge of current technology and stay abreast of new technological advancements to provide cost effective solutions for the company
• Maintains administration of all domain user IDs and passwords, grants clearance to systems and applications as appropriate
• Safeguards dealership technology systems through items such as acceptable use, password, and network access policies
• Works with service provider to maintain and periodically test all backup systems
• Provides IT support to employees in all locations by prioritizing, troubleshooting, and resolving problems quickly
• Escalates technology installation and support issues to appropriate dealership, partner, and vendor personnel as appropriate.

Requirements

• 5+ years experience in information technology
• Strong communication skills with ability to train others on technology solutions
• Experience with Windows 10 and Microsoft 365 administration
• Detail oriented with ability to document and manage equipment asset databases
• Must be physically able to perform minor lifting of equipment, climbing or crawling to install equipment and run cables and occasionally long periods of time sitting at a workstation
• Must be willing to travel to company locations
• Able to cover off hours and rotation of Saturdays during spring and fall seasons
• Knowledge of Meraki networking products a plus
• Degree in Information Technology or equivalent experience recommended.

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Paid training
• Excellent health benefit package begins 1st day
• Paid Holidays
• Tool discounts
• Company provided uniforms
• First shift work schedule
• Career stability
• Overtime available
• Team bonuses
• Company paid training