IT Support Specialist

$87,360 - $99,840/Yr

TAM Residential - Plano, TX

Full-time - Entry Level

Plano, TX

About the position

As an IT Support Specialist at TAM Residential, you will be responsible for providing technical support for the organization's IT systems and networks, ensuring optimal performance and security. This role involves supporting various departments with Level 1 to Level 2 support requests, managing Help Desk tickets, and maintaining IT infrastructure. The ideal candidate should have strong analytical and troubleshooting skills, the ability to work independently, and excellent communication skills.

Responsibilities

• Manage and resolve Help Desk tickets in a timely manner, providing technical support to onsite and remote users.
• Manage and maintain our Google Workspace, Microsoft 365, Slack, and JumpCloud environments.
• Manage, troubleshoot, and monitor all installed systems and infrastructure.
• Assist with the setup and onboarding of new employees, including configuring hardware and software, creating user accounts, and setting up access permissions.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Provide level 1 to level 2 support to company staff.
• Implement and manage new IT systems and services as directed by the IT Manager or VP, IT.
• Develop and implement IT processes and procedures.
• Collaborate with IT team and users in other departments to meet organizational needs and objectives.
• Stay up to date on the latest IT trends and technologies.
• Develop and maintain documentation of IT systems and networks.

Requirements

• AS/BS degree in computer science or 2+ years of experience in IT systems administration or IT support role.
• Experience onboarding and offboarding users to various systems.
• Knowledgeable of IT network security and have experience working with various operating systems and platforms.
• Experience administering SaaS applications like Google Workspace, Microsoft 365, Slack, and JumpCloud.
• Knowledge of identity and access management.
• Possess excellent analytical and troubleshooting skills, the ability to work independently, and strong written and verbal communication skills.

Nice-to-haves

• CompTIA, CISCO (networking), Google, Microsoft Certifications are a plus.
• Knowledge and hands-on experience with supporting Ubiquiti (Unifi) and SonicWall network and security infrastructure are a plus.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Vision insurance