IT Support Specialist

$58,240 - $62,400/Yr

Create Music Group - Los Angeles, CA

Full-time

Hybrid - Los Angeles, CA

Motion Picture and Sound Recording Industries

About the position

Create Music Group is a data-driven music and technology company focused on empowering artists and labels. We provide you with the resources of a major label with the flexibility of being independent. Trusted by the world's largest artists, labels, and brands, we're revolutionizing the music industry and how the world hears their favorite songs by maximizing opportunities to monetize content across all platforms. Clients include Gashi, DeeBaby, Troyboi, Teo, and more. The IT Support Specialist will be responsible for being the main point of contact full time for all IT-related matters, providing efficient and effective support to employees both on-site and remotely. This role is crucial in maintaining the technological backbone of the company, ensuring that all employees have the tools and support they need to perform their jobs effectively. The specialist will work closely with various departments to streamline IT operations and enhance overall efficiency, making a significant impact on the company's productivity and employee satisfaction.

Responsibilities

• Serve as the main point of contact for all IT-related matters, providing efficient and effective support to employees both on-site and remotely.
• Maintain an accurate inventory of IT equipment and supplies, ensuring availability and prompt replacement as needed.
• Assist with driving processes to improve IT operations, streamline workflows, and enhance overall efficiency.
• Diagnose and resolve technical hardware and software issues.
• Collaborate with Human Resources to manage all onboarding/offboarding processes.
• Respond promptly to employee inquiries and requests related to IT, ensuring effective communication and prompt resolution of issues.
• Provide dedicated IT support for executive meetings, ensuring proper setup of equipment and reliable Wi-Fi for priority meetings.
• May be responsible for additional duties as assigned.

Requirements

• Must be based in Los Angeles and willing to commute to the office as needed.
• High School Diploma and/or Bachelor's Degree in Computer Science, Information Technology or a related field.
• 2+ years desktop, laptop and server equipment experience.
• 2+ years applications and macOS and Windows operating systems experience.
• Familiarity with Google Workspace, Slack, and other collaboration tools.
• Strong troubleshooting skills and the ability to analyze and resolve complex network issues.
• Excellent verbal and written communication.
• Ability to prioritize and handle tasks with urgency as needed.
• Ability to work independently without much supervision.