IT Support Specialist

$83,200 - $83,200/Yr

Johnson Service Group - Circleville, OH

Full-time - Entry Level

Circleville, OH

Administrative and Support Services

About the position

The IT Support Specialist role at Johnson Service Group involves providing comprehensive technical support for a multinational chemical company. This position requires expertise in ServiceNow, server and desktop applications, and a strong background in IT support. The role is contract-based for one year and is 100% onsite in Circleville, OH, focusing on delivering exceptional customer service and technical solutions to end users.

Responsibilities

• Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
• Provide end user support for installation of manufacturing applications.
• Manage manufacturing system integration, including design, build, and implementation of manufacturing IT infrastructure.
• Install, configure, support, and maintain standard specialized and customized applications found in both the Businesses and functions.
• Support and maintain standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
• Perform support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, and VoIP telephones.
• Work with vendors involving business-specific applications to manage and implement within the environment.
• Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed.
• Define and document support processes.
• Communicate with stakeholders to set expectations for problem resolution early and often.
• Participate in collaborative work and service restoration teams to ensure standards are followed and service is restored quickly and correctly.
• Perform root cause analysis to prevent repeat issues and drive continuous improvement by recommending procedures and controls for problem prevention.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field or comparable experience.
• Minimum of three (3) years of IT Support experience.
• Well versed with computer hardware and accessories.
• Well versed with Microsoft operating systems, specifically Windows 7 & Windows 10.
• Well versed with Microsoft Office software, including Office 2010, 2013, and Office 365.
• Familiarity with Audio/Video conferencing through Microsoft TEAMS.
• Ability to quickly adapt and learn applications in use in the environment.
• Ability to perform high-level troubleshooting and problem solving.
• Ability to effectively document resolutions.
• Able to interact with executive level end users.
• Basic understanding of network installation and support.
• Ability to multi-task and work collaboratively.

Benefits

• Competitive pay at $40/hour
• Opportunity to work with a multinational company
• Gain experience in a contract role with potential for future opportunities