IT SUPPORT SPECIALIST

$82,900 - $114,000/Yr

Unclassified - San Jose, CA

Full-time - Entry Level

San Jose, CA

About the position

The Workplace IT on-site team member is responsible for addressing all incidents, tasks, and requests related to IT support promptly and efficiently. This role involves providing technical support for various infrastructure items and NXP devices, ensuring a positive customer experience while managing the local PC fleet and inventory.

Responsibilities

• Provides technical support for Infrastructure items and NXP devices within a defined scope (data centers, telecommunication rooms, telephony, and PCs).
• Performs technical activities related to PC lifecycle (Image, configure, deliver, refresh, and retire).
• Helps Personal Computer users troubleshoot problems and perform corrective actions for hardware and software.
• Collaborates with other IT team members when the problem is beyond his/her capabilities or scope of work.
• Provides a positive customer experience while addressing client issues, concerns, or questions.
• Collaborates on administrative activities on-site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures.
• Manages local PC fleet/Inventory/CMDB.

Requirements

• 3+ years of experience in IT on-site support activities.
• Understanding of Microsoft 365 services for SharePoint, file sharing, and collaboration.
• Experience with Windows PCs, MAC, and Linux.
• Advanced knowledge of Windows-based computers (Imaging, upgrading, troubleshooting, and repairing).
• Knowledge of Windows operating system and applications, authentication services, and IT Management Systems (i.e., ServiceNow).
• General knowledge of datacenters and telecommunication infrastructure, fixed telephony systems, and network infrastructure management.

Nice-to-haves

• Good verbal communication skills to explain technical problems and solutions to non-technical people.
• Patience, empathy, and understanding of problems and concerns of non-technical clients.
• Friendly, cordial, and professional attitude.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave