Aldridge - San Antonio, TX
posted 4 months ago
Full-time
Remote - San Antonio, TX
Repair and Maintenance
About the position
The IT Support Specialist plays a vital role in providing technical support and resolving end-user issues efficiently and professionally. This position involves working with cutting-edge technology in a collaborative environment, ensuring high user satisfaction and meeting daily utilization goals.
Responsibilities
- Provide technically accurate, user-friendly solutions to basic end user requests
- Manage Active Directory tasks
- Resolve printer issues
- Address email issues
- Provide application support
- Handle new user creation
- Process user offboarding requests
- Build and set up workstations/laptops
- Troubleshoot technical issues and provide effective solutions
- Meet daily utilization goals
- Ensure high user satisfaction
- Stay updated with the latest technology trends and products
- Occasionally travel onsite to perform tasks that cannot be completed remotely
Requirements
- Strong problem-solving skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, high-pressure environment
- A sense of humor and a positive attitude
Nice-to-haves
- Experience with ticketing systems
- CompTIA certification
- Microsoft 365 certification
- Network+ certification
- CCNA certification
- Other support certifications
Benefits
- Hybrid work schedule with work from home options on Mondays and Fridays
