US Farathane - Auburn Hills, MI
posted 2 months ago
About the position
US Farathane is hiring an IT Support Specialist, this role will work on-site at the Auburn Hills Corporate Technical Center. The IT Support Specialist is responsible for providing technical support, advice, and assistance to consumers and the company with technical, hardware, and software system problems. This position is crucial in ensuring that all IT-related issues are resolved efficiently and effectively, contributing to the overall productivity of the organization. The IT Support Specialist will provide Level 1 & 2 helpdesk support and resolve problems to the end user's satisfaction. This includes monitoring the Help Desk for tickets assigned to the queue and processing them on a first-in, first-out basis based on priority. The specialist will monitor and respond quickly and effectively to requests received through the IT Helpdesk, ensuring that all issues are addressed in a timely manner. Additionally, the role involves developing and maintaining standard computer configurations for end-user computers, configuring and deploying computers and associated peripheral equipment to meet the needs of the business, and maintaining deployed computers through troubleshooting, repair, and/or replacement. The IT Support Specialist will also manage inventory, tracking, and disposal of end-user IT equipment, install new network printers and network-attached scanning devices, and maintain network printers through routine maintenance, troubleshooting, repair, and/or replacement. Coordination with associated vendor-provided services is also part of the role. Collaboration with the IT Staff is essential, as is the documentation of IT-related processes and the creation and maintenance of How To/Help instructions. The specialist will meet all client hardware requirements and verify fulfillment of service level agreements (SLAs), providing end-user training when needed and taking ownership of complex IT projects from start to completion.
Responsibilities
- Provide Level 1 & 2 helpdesk support and resolve problems to the end user's satisfaction.
- Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
- Develop and maintain standard computer configurations for end-user computers.
- Configure and deploy computers and associated peripheral equipment to meet the needs of the business.
- Maintain deployed computers through troubleshooting, repair and/or replacement.
- Manage inventory, tracking and disposal of end-user IT equipment.
- Installation of new network printers and network attached scanning devices.
- Maintain network printers through routine maintenance, troubleshooting, repair and/or replacement.
- Coordinate associated vendor-provided services.
- Collaborate and provide assistance to the IT Staff when needed.
- Documentation Specialist for the creation and maintenance of IT related documentation, and How To/Help instructions.
- Meet all client hardware requirements and verify to fulfill service level agreements (SLAs).
- Provide end user training when needed.
- Ownership of complex IT projects from start to completion.
Requirements
- Bachelor's degree or Associate degree from an accredited college or university in Information Technology or related IT work experience.
- Prior IT support role experience.
- Knowledge of Windows and Windows Server.
- Knowledge of hardware such as desktops, laptops, hand scanners, and printers.
- A+ Certification; Security+ Certification is a plus.
- Self-starter with a desire to eliminate wasteful activities and create world-class operations.
- Strong help desk communication skills.
