IT Support Specialist

ASM Global - Fort Lauderdale, FL

Full-time - Mid Level

Fort Lauderdale, FL

Administrative and Support Services

About the position

As the world's leading venue management company and producer of live event experiences, ASM Global is dedicated to providing exceptional service and support across its portfolio of venues. The IT Support Specialist will play a crucial role in ensuring that all IT-related services run smoothly during live events, conferences, and meetings at The Broward Convention Center in Fort Lauderdale, FL. This position requires a proactive approach to technical support, with a focus on customer service and effective communication with event customers, vendors, and guests. The IT Support Specialist will assist the IT Manager in providing on-site technical support, troubleshooting issues, and maintaining IT infrastructure to enhance the overall experience for both internal team members and event attendees. The role involves a variety of responsibilities, including the patching, configuration, and deployment of network cables, as well as providing Help Desk support to staff members. The IT Support Specialist will be responsible for onboarding new hires by setting up and configuring their workstations, as well as assembling, deploying, troubleshooting, and maintaining various office equipment such as computers, laptops, iPads, POS terminals, printers, and cell phones. Additionally, the specialist will identify, diagnose, and resolve technical support problems related to equipment, systems, and infrastructure, ensuring that all staff members have the necessary support for their hardware and software needs. The position requires a strong understanding of both Microsoft and Apple operating systems, as well as experience with network environments. The IT Support Specialist must possess excellent communication skills, be highly organized, and have the ability to work independently while effectively collaborating with the IT management team. The physical demands of the job include the ability to move around the facility, stand for long hours during events, and perform manual labor, including lifting and holding equipment weighing at least 50 pounds. The role may also require working extended and irregular hours, including nights, weekends, and holidays, to meet the needs of live events.

Responsibilities

• Provide on-site technical support to event customers, vendors, and guests pre/during/post event.
• Patch, configure, and deploy network cables and wire ethernet ports.
• Maintain and support network cabling (Cat6).
• Provide customer service and Help Desk technical support to staff members.
• On-board new hires by setting up and configuring workstations.
• Assemble, deploy, troubleshoot, and maintain office computers, laptops, iPads, POS terminals, printers, and cell phones.
• Identify, diagnose, and resolve technical support problems on equipment, systems, and infrastructure.
• Assist staff members with application issues, hardware problems, and requests for hardware/software.
• Maintain IT inventory and perform minor hardware repairs.
• Provide clear, concise, and timely communications to the IT management team.
• Perform other assigned tasks and duties.

Requirements

• Associate degree from an accredited college or university, or 1-2 years of related experience and/or training, or an equivalent combination of education and experience.
• A minimum of 1 to 2 years in an IT support role with experience in Help Desk or network environments preferred.
• Experience working directly with users/clients on technical issues in person and by phone.
• CompTIA A+ and Network+ certification preferred.
• CCNA certification highly preferred.
• Microsoft Certified IT Professional (MCITP) and other relevant IT certifications a plus.
• Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS.
• Troubleshooting knowledge of desktop, laptop, tablet, VOIP phone, mobile device, and Office 365 applications.
• Comfortable with network switch installations, configurations, management, and support.
• Excellent communication skills, both written and verbal.
• Strong organizational and troubleshooting skills.

Nice-to-haves

• Experience with Citrix, Microsoft, and/or Azure system administration.