SNI Companies - Boca Raton, FL
posted 4 months ago
The IT Support Specialist position at SNI Companies in Boca Raton, FL, is a full-time role focused on supporting and maintaining the company's IT infrastructure. This includes managing computer systems, servers, and networks to ensure optimal performance and reliability. The successful candidate will play a crucial role in overseeing the Help Desk operations, providing both on-site and remote technical support to employees. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service. In this role, the IT Support Specialist will assist with system upgrades, migrations, and the rollout of new technologies. Routine system tasks such as updates, patching, and user management will be part of the daily responsibilities. The specialist will also manage Microsoft Office 365 applications, ensuring that all users have the necessary tools and support to perform their jobs effectively. Additionally, the role involves setting up and supporting equipment for various events, which includes maintaining accurate inventory records. Troubleshooting is a key component of this position, as the IT Support Specialist will be responsible for diagnosing and resolving hardware, software, and peripheral issues. The role may require travel up to 15% within the US to client sites, providing an opportunity to engage directly with users and understand their needs better. The ideal candidate will possess a blend of technical expertise and strong interpersonal skills, enabling them to work effectively both independently and as part of a team.