Ampirical - Covington, LA
posted 6 months ago
We would love to have you join our team as an IT Support Specialist in our Covington, Louisiana office. Ampirical has been committed to improving and strengthening the power grid since the company’s inception. Just as an ampere is the base unit for electric current, Ampirical takes pride in being on the leading edge of innovation and technology, allowing our industry to flow forward in a positive direction. We show gratitude for our customers and uplift our team members who make it all happen. We embrace challenging - yet rewarding - work, and we invest in our people every step along the way. Working at Ampirical is a career, not just a job. The IT Support Specialist is responsible for providing technical support and assistance to individuals and organizations using computer software, hardware, and other technical equipment. This role involves diagnosing and resolving technical problems related to hardware, software, and network connectivity. You will be responsible for installing and configuring computer hardware and software, performing routine maintenance tasks such as updating software, applying security patches, and upgrading hardware. Additionally, you will create and maintain technical documentation, provide training and support to end-users, and ensure excellent customer service to guarantee user satisfaction. Collaboration is key in this role, as you will work closely with other IT staff members, including system administrators, network engineers, and security specialists to resolve complex issues. You will also conduct diagnostic tests, monitor systems to identify performance issues, and stay up-to-date with new technologies and trends in the field to recommend upgrades or new solutions to improve IT systems.