IT Support Specialist

Russell Tobin - Columbus, OH

Full-time - Entry Level

Columbus, OH

Administrative and Support Services

About the position

The IT Support Specialist role is designed for individuals with IT support experience or recent graduates in technology. This position focuses on providing high-quality end-user technical support related to enterprise software and hardware within a large financial company. The specialist will be responsible for diagnosing and resolving hardware and software issues, ensuring effective solutions are provided in a timely manner.

Responsibilities

• Provide high-quality end-user technical support for enterprise software and hardware.
• Investigate, diagnose, resolve, and recover from hardware/software problems.
• Apply technology knowledge to support existing systems.
• Deliver effective solutions quickly in a complex environment.

Requirements

• Excellent customer service skills.
• Strong communication skills.
• Two to five years of proven experience in a technical support role or a comparable complex environment.
• High school diploma or GED with relevant work experience.
• Ability to diagnose problems and provide effective solutions quickly.
• Self-motivated with the ability to work independently in a high-pressure environment.

Nice-to-haves

• Preferred work experience in a technical support role.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
• 401(k) retirement savings plan.
• Life and disability insurance.
• Employee assistance program.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Employee discounts with preferred vendors.